The Augmentum story

Health professionals spend their lives helping people. But who helps them?

This was the question Mel Palankay asked herself soon after she started working in the healthcare industry.

She could clearly see that health professionals had a genuine desire to improve the well-being of their clients and patients. But after just a short time in the industry, it was clear that even the best healthcare professional in the world, isn’t necessarily the best businessperson.

Administration, human resources, finances, strategic planning, project management - all the aspects of running and growing a practice can be very challenging. These areas are not taught in University healthcare degrees.

Mel realised that not only was she very good at all the aspects of building, running and expanding successful practices, but she also loved the challenge of it. And so her original business Palankay Consulting was born.

Word-of-mouth referrals soon led to a rapidly expanding client base that Mel could no longer manage on her own. She needed to build a team around her and so Augmentum Consulting came into being.

Today we work with an ever-increasing range of healthcare organisations throughout Australia, putting our hard-won expertise and experience to work for every client we help.

Our goal is perfectly aligned to yours. You want to be the best healthcare practitioner you can be, to give your patients and clients the best possible care. Plus you want a practice that’s efficient, scalable and successful. That’s what we do, help you handle all the things that make these goals possible.

Ultimately that’s what your practice should be. A support network for you as a healthcare professional which empowers you and your team to be the very best you can be, plus compensates you for everything you put into your work. All the things that take you away from achieving this are counter-productive, such as the administration, staffing issues, financial management, deliberating over decisions and how to make your goals a reality; the list is endless.

We help you manage all these and more, so that everything works like clockwork and you’re getting the results you want. We’re here to ensure that you’re supported in your practice and don’t find yourself constantly being dragged away from what you’re supposed to be doing to put out fires, or to handle problems and issues that seem to just keep coming.

We use proven tools to help you make your practice run smoothly during the day, so that you can go home and get a good night’s rest.

Ultimately, it’s your practice, made perfect.